HDFC BANK SCHEDULED DOWNTIME NEXT WEEK FOR MORE THAN 12 HOURS; UPI, ATM WITHDRAWALS, OTHER BANKING SERVICES TO BE IMPACTED

HDFC Bank has emailed its customers to inform them that an upcoming system upgrade will improve their banking experience by enhancing performance speed, extending capacity to manage high traffic, and increasing overall dependability.

When will be the scheduled downtime?

HDFC Bank scheduled downtime is on Saturday, 13th July 2024.

Scheduled Upgrade Details:

• Start: 3:00 AM on Saturday, 13th July 2024
• End: 4:30 PM on Saturday, 13th July 2024

According to the HDFC Bank mail, “We have scheduled this upgrade on a second Saturday, a bank holiday, to minimize inconvenience. Yet, we advise you to plan your banking activities in advance and appreciate your cooperation as we enhance our systems to serve you better.”

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HDFC Bank services available

Cash Withdrawal: Debit and Credit Cards

You can continue to withdraw cash from any ATM using your HDFC Bank debit card (up to a restricted limit*) or credit card.

• Shop & Pay: Debit Cards, Credit Cards and UPI
• At stores: You can continue to use your HDFC Bank debit card (up to a restricted limit*) or credit card on swipe machines.
• Online: You can make seamless online purchases with your HDFC Bank debit card (up to a restricted limit*) & credit card, including through PayZapp
• UPI: You can continue to use the service. However, it will be unavailable from 3:00 AM to 3:45 AM and from 9:30 AM to 12:45 PM on Saturday, 13th July 2024
• *Please Note: The restricted limit for Debit cards will be a combined limit for ATM Cash withdrawals, in-store transactions, Online transactions, and contactless transactions

Card Management

You can continue to hotlist your card, reset your PIN and perform other card-related activities.

Merchant Payments

Merchants can continue to receive payments via cards, but updates to the account will be available after the upgrade completion.

UPI

Available

HDFC Bank Account holders can continue to use the following UPI services from 3:45 AM to 9:30 AM and 12:45 PM onwards

· Send and receive money

· Merchant payment (QR or online)

· Balance enquiry

· Set or change pin

HDFC Bank services that won't be available

For HDFC Bank Account holders the following UPI services will not be available from 3:00 AM to 3:45 AM and from 9:30 AM to 12:45 PM

· Send and receive money

· Merchant payment (QR or online)

· Balance enquiry

· Set or change pin

Critical Services impacted during the system upgrade:

3:00AM - 3:45AM	3:45AM - 9:30AM	9:30AM - 12:45PM	12:45PM - 4:30PM
Time
Not Available	Not Available	Not Available	Not Available
NetBanking &
MobileBanking
Not Available	Available	Not Available	Available
UPI
Available with	Available	Available with	Available
ATM & Debit Cards	Resticted limits*	Resticted limits*
Not available	Not Available	Not available	Not available
Other Fund
Transfer Modes**
Available #	Available	Available #	Available
Credit Cards
Available @	Available	Available @	Available
Prepaid Forex Cards
& INR Cards

* As per limits set for each card variant

** IMPS, NEFT, RTGS, HDFC Bank A/c to A/c online transfer or Branch transfer

# Available for card usage. Card repayment via UPI & NetBanking not available, repayment via Debit Card available with restricted limits

@ Available for card usage. Loading via UPI & NetBanking not available, Loading via Debit Card available with restricted limits

Useful Tips:

Kindly withdraw sufficient funds in advance before 7:30 PM on Friday, 12th July 2024. Plan all your fund transfers in advance to avoid any inconvenience